Guest Information

Arrival and Departure time

Check in: From 2:00pm (for early or late check in please contact the hotel).

Check out: Until 11.00am (for late check out please speak to a member of staff).

Breakfast

Breakfast: We serve full English breakfast with light continental options also available, breakfast is served in the designated dining area, if you go through the bar then through the restaurant you will find it at the far end.

Monday-Friday: 6:45 – 8:45

Saturday and Sunday: 7:30 – 10:00

Dining

Food is available in the hotel bar as well as the Star of Siam, authentic Thai restaurant, both menus are available from a member of staff.

Monday-Sunday Lunch Time: 12:00 – 15:00

Monday-Saturday Evening: 17:45 – 22:30

Sunday Evening: 17:45 – 21:30

Bar

Our bar is open for drinks all day, there is a range of drinks available from soft drinks to alcoholic beverages.

WIFI

The hotel has Wi-Fi available for our guests, simply click on the Highfield Hotel and it should automatically connect – no password required.

Iron and Ironing board

An Iron and Ironing board is available upon request from reception located on the ground floor of the hotel.

Bath Mat

Non slip bath mats can be requested at reception for use when showering.

Laundry

Although we do not offer in house laundry we are happy to arrange for a service to come and collect your items and have them cleaned for return the same or following day. Prices vary depending on the amount of items and there is a minimum amount required for this service.

Late Returns/Arrivals

If you are due to return after 11:30pm please take the hotel’s telephone number with you so you can call us on your return. We lock the front of the hotel at around 11:45 however have a night porter on shift to assist.

In Room Beverages

We provide complimentary tea and coffee making facilities throughout your stay. Should you run short please ask for more at reception. Beverages can also be purchased at the bar and taken back to your room.

Room Service

We are happy to serve your food in your room at an additional charge of £2.00, just order with us at the bar and we will take care of the rest.

Wake Up Call

Should you require a wake up call please speak to one of the staff who will arrange this for you.

Room Cleaning

We will usually service your room on a daily basis. If you do not wish us to service your room please leave the do not disturb sign on the outside of the door.

Smoking

The Highfield Hotel has a strict no-smoking policy in our rooms, guests are free to smoke outside of the hotel but are politely reminded to dispose the cigarette ends in the ashtrays provided. If you have been smoking in your room, there will be a charge of £50 applied to your rooms bill.

Travel Information

We are conveniently situated between Durham, Sunderland, Newcastle and Peterlee we are perfectly situated as a base to access the North East with easy access just off the A690 between Sunderland and Durham, just off the A1M.

Durham City Centre is the closest and can be reached in 5 minutes in the car, there is also a park and ride located close by, just along the A690, if you wish not to take your car into the city centre. Sunderland is just a short drive away and can be reached if you drive in the opposite direction on the A690.

Buses

There is a bus service – No. 20 – available from just outside the hotel in both directions which takes you into the city centre of Durham and Sunderland.

Taxi

Houghton & Rainton Taxi: 0191 584 8503

Ideal Taxi: 0191 584 1222

Train

The closest train station is in Durham which is located approximately 6 miles away from the hotel.

Our staff are happy to provide you with any travel information should you need any.

Local Attractions

The hotels location provides great access to the North East’s best attractions. within a 10 to 15 minute drive is Durham cathedral, Beamish, Seaham beach and Rainton Meadows nature reserve to name a few.

Rainton Meadows is a short walk from the hotel and provides fantastic trails through some of the North East’s most beautiful wild life. It attracts many different types of wildlife, including over 200 species of birds, many mammals and insects like butterflies.

The visitor centre is open daily from 11am – 4pm, it also offers fresh tea and coffee as well as snacks for the family with a playground for the kids. There are designated walking areas where you will come across the variety of wildlife and other features of the meadows.

Durham Cathedral is located in Durham city centre, it is a World Heritage Site and one of the greatest landmarks in the North East of England. Entry to the cathedral is free, however there are charges for guided tours and the newest Open Treasure Exhibition.

It was built in 1093 and has been a major place of worship ever since. Overlooking the riverbanks of Durham City Centre the views are breathtaking and definitely worth a visit.

Beamish is one of the largest open air museums telling the story of the North East of England. They always offer a variety of events throughout the year to suit the whole family so there’s never a dull day at Beamish. It is a great day out for the family, tickets fit everyone’s needs with adult, child, senior and family tickets available – all tickets last for one year.

Some of the exhibition areas include;

  • 1900’s Town

  • 1900’s Pit Village

  • Colliery

  • 1940’s Farm

  • Railway Station